Refund policy
At Nakhra Ghar, we aim to provide our customers with the best online shopping experience. Please read our Return, Refund & Exchange Policy carefully before placing an order.
Products Covered
This policy applies to all products sold by Nakhra Ghar, including but not limited to:
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Clothing
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Cosmetics
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Electronics
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Digital Products
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Any other items sold online
Please note: Custom-made products are not sold.
Return Policy
Returns are only accepted on the same day of delivery and strictly under the following conditions:
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The product is damaged
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The product received is incorrect
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There is a size issue (for clothing items)
❌ Returns are not accepted for:
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Change of mind or personal preference
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Sale or discounted products
Exchange Policy
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Exchanges are allowed
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Exchange requests must be raised on the same day of delivery
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Exchanges are applicable for size, color, or product-related issues only
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Product must be unused, unwashed, and in original packaging with tags intact
Refund Policy
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Refunds will be processed to the original payment method only
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Refund processing may take up to 10 working days after approval
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❌ Shipping charges are non-refundable
Return & Exchange Shipping
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In case of normal return or exchange, return shipping charges will be borne by the customer
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If the product is damaged or incorrectly delivered, Nakhra Ghar will bear the return shipping cost
Proof Requirement
To be eligible for return or exchange:
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Clear photos and/or videos are mandatory
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Requests without proper proof will not be accepted
How to Raise a Return / Exchange Request
Please email us at:
📧 nakhragharofficial@gmail.com
Include the following details:
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Order ID
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Product photos/videos clearly showing the issue
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A brief explanation of the problem
Final Note
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Nakhra Ghar reserves the right to approve or reject any return, refund, or exchange request
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This policy may be updated or modified at any time without prior notice